dmClub's customer service promise
dmClub takes service quality seriously and we enjoy long-term business relationships with our customers. As a result, many new contracts come from people's personal referrals to friends and contacts.
We provide a high-quality, end-to-end customer experience...
Before you buy: If you need help choosing a number or service, please contact us and we'll be delighted to help. We provide friendly, helpful advice, without the hard-sell. We generally advise you to keep it simple today and add more services as you need them.
When you buy: We offer a wider choice of payment methods* than any other telecoms provider. Pay by credit card and you can start using your number immediately (other methods usually within four working hours).
After you buy: We provide world-class support - with calls answered by trained support experts. The figures speak for themselves...
- 100% of support calls are answered by people
- 95% are answered within four rings, remaining calls by an operator and not a message or voicemail
- 90% of problems are resolved by the same support person that answers your call
- 100% of support emails are answered within 4 working hours
See our support service level agreement for more details.
* We accept the following payment methods:
Credit cards (online via HSBC), PayPal, NoChex, Cash, Cheque, Bank Transfer, Western Union, Direct Debit