XScript: Total freedom to push technology to the max
Our XScript service takes you into the premier league of switchboard technology - but without the normal 'transfer fees' that can easily run into hundreds of thousands of pounds.
Rather than purchasing a switchboard yourself, you can enjoy unsurpassed remote access to our exchange - with the complete freedom to add your bespoke applications and enhance customer service in any way you wish using our XML scripting language.
Key Features and Benefits of XScript
- Take control of our state-of-the-art exchange
- Save yourself from the large investment costs of a new switchboard
- Introduce your own advanced call-handling systems
- Integrate telephony with customer relationship management systems and back-end databases
- Take advantage of extra capacity whenever it's needed, with a service that grows with your needs
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web control: Control your number through any web browser, changing diverts immediately 24-7 and viewing your itemised call history online in real-time | |
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voicemail: Voicemail with fully customisable answering message |
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voicemail by email: Receive messages by email (as MP3 sound files) | |
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SMS notification: Receive text alerts when someone leaves a message | |
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team divert: Divert to up to 9 different numbers per department | |
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tone-driven recorded menu: Fully customisable tone-driven divert menu. e.g. 'Press 1 for accounts, 2 for support' etc. |
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recorded information: Set up recorded messages to deal with frequent customer requests (e.g. Opening Hours) | |
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set-up wizard: An online step-by-step 'wizard' to help you get started | |
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web CTI: Control your number automatically | |
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XScript: XML-based control script | |
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Pricing and availability
XScript is available as a bespoke service. Contact us for details.
Call +44 20 7060 2000 to find out more.
XScript case study
XScript allows property firm to flourish
Richard and Jane set up their own estate agency in Brighton employing 6 agents. After 5 years, they decided to open up a new office in Hemel Hempstead with 2 agents. They wished to keep 1 central contact number in their advertising material but were finding it difficult to find an affordable telephone system for their needs.
The challenge
They required departments within departments, allowing callers to choose from the various offices, property types and even the specific agents (on both landline and mobile). Traditionally, this would require a professional PABX, a solution costing thousands of Pounds.
The solution
XScript gives you access to our exchange, and lets you tailor our services to your needs. As the service does not require the installation of any hardware XScript costs a fraction of that charged for PABX systems.
Business benefits
- Richard and Jane were able to save a substantial portion of their budget with XScript, meaning they could afford a really good gold number
- Their new XScript system allowed them to not only design their own SwitchBoard, but also provided the traditional dmClub features such online real-time call logs or voicemail to email
- By including dmAnswers, out-of-hours calls were forwarded to our call centre & the messages sent to each office by email & SMS allowing urgent matters to be dealt with immediately
XScript is a bespoke service offered by dmClub. For more information, please contact +44-20-7060-2000.
